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Extend Your Rental

Mountain Ridge

FAQ

Have a question? We have answers! Check out our frequently asked questions below for more information about our apartment rental services. Don't see what you're looking for? Contact us and we'll be happy to assist you.

  • Do you provide insurance for rental cars?
    We offer insurance options as part of the rental agreement. You can choose from various coverage levels, including collision, liability, and personal injury protection. Alternatively, you can use your personal insurance, subject to approval.
  • Are there any age restrictions for renting cars or vacation homes?
    Yes, there are minimum age requirements for renting cars, and they vary by location. Typically, renters must be at least 21 years old and possess a valid driver's license. Age requirements for vacation homes may also vary.
  • What happens if I encounter an issue with my rental car or vacation home during my stay?
    We have a 24/7 customer support team ready to assist you with any issues or emergencies. Please contact us immediately, and we will work to resolve the situation promptly.
  • What types of vehicles do you offer for car rentals?
    We offer a diverse range of luxury cars, including sports cars, SUVs, and sedans, to suit your preferences and needs. Specific vehicle availability may vary by location.
  • How do I make payments for my rental?
    Payments can be made online through our secure payment portal using major credit cards. We accept various payment methods, and specific payment instructions will be provided during the booking process. If you have any additional questions or require further information, please don't hesitate to contact our customer service team. We are here to assist you in planning a memorable and hassle-free rental experience.
  • What is your cancellation policy for rentals?
    Cancellation policies vary depending on the type of rental and the duration. Details of our cancellation policies are available during the booking process and in your rental agreement.
  • How do I check in and check out of a vacation rental property?
    Detailed check-in and check-out instructions will be provided before your arrival. Typically, you'll receive a key code or be met by our property manager to facilitate a smooth transition.
  • Are your vacation homes pet-friendly?
    Some of our vacation homes are pet-friendly, while others may have restrictions or fees associated with bringing pets. Please check the property details or contact us for specific information about pet policies.
  • How do I book a car or vacation home rental with your company?
    To book a rental, simply visit our website or contact our customer service team. You can browse available options, check prices, and make a reservation online.
  • Can I modify my reservation after it's been confirmed?
    Yes, you can usually modify your reservation, subject to availability and any applicable fees. Contact our customer service team to make changes to your booking.
  • Can I pick up and drop off rental cars at different locations?
    Yes, we offer one-way rentals, allowing you to pick up a car at one location and return it to another within our service areas. Additional fees may apply.
  • What amenities are included in your vacation home rentals?
    Our vacation homes are equipped with a wide range of amenities, including fully stocked kitchens, Wi-Fi, linens, towels, and often access to private pools, hot tubs, or other recreational facilities. Specific amenities vary by property.
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